Frequently Asked Questions

Store Policies:

• What is your refund/return policy?

We do not accept refunds or returns under any acceptation- neither online or in store.

• What if my order comes damaged or I don't receive it?

If your order comes damaged please contact us immediately to resolve the issue. If the damage was our fault we will send you a new order. If the damage was due to the mail carrier then you will have to file a claim with them. Any order the you do not receive needs to be taken up with the mail service. You can always contact us via Facebook, Instagram, or email to see if the order was sent back due to a wrong address. Any packages that come back we automatically contact the owner of the package to try to resolve the issue.

• When can I pick up my order? 

Orders are usually ready within 24 BUSINESS HOURS.

We are only open Wednesday, Thursday, Friday, & Saturday. 

We prefer you pick up your order within 3 business days.

IF YOUR ORDER IS LEFT AT THE STORE FOR MORE THAN 30 DAYS FROM DATE PLACED WE WILL RESTOCK YOUR ITEMS. YOU WILL NOT RECEIVE A REFUND. YOU WILL NOT RECEIVE YOUR ORDER.

It is NOT our responsibility to remind you to pick up your order. If you can't remember to pick it up in a timely manner please choose a better option for you - we offer shipping and local delivery. 

Product Questions:

• Where do you get your breast milk for your soap?

Most of our breast milk comes directly from local donors.

• Do you buy breast milk?

No.

• Does the mama who donated receive anything in return?

Yes, the mama will receive breast milk soap made from her very own milk. We give one bar per batch of soap made.

• Who is eligible to donate?

Any donor mama who meets the qualifications--

Must be healthy, eat a good diet, live healthy life-style, non-smoker, no underlying illnesses, did not take medications during time of pumping (over the counter medicine not included), and has over 100 oz minimum to donate.

• Do you accept out-of-town donations?

If you meet the the requirements above, yes.

BUT YOU ARE RESPONSIBLE FOR COST OF SHIPPING MILK TO US & YOUR BREAST MILK SOAP BACK.

Milk must be shipped on ice. Yes, it is expensive that's why we usually don't get out of town donors.

• Do you do custom orders?

Yes! Custom orders require 18 ounces of frozen milk shipped in a cooler to us overnighted. You must ship on a Monday and are responsible for all shipping costs here. The loaf costs $100 for local orders. $125 if it has to be shipped.

Each loaf makes 9 - 7 ounce high-top bars. (High tops have the soap icing top)